Aliexpress internal tracking shows it ‘delivered’, but USPS and PitneyBowes, the 2nd and 3rd leg partners, their tracking shows it stopped moving somewhere. I ordered an item and paid for the AliExpress Premium shipping which claimed 7-15 days. 45 days, one can take back the refund or claim it on 46th day; Then the process to get a full refund is really secured too, the buyer just has to follow few easy steps: The first step is to contact the AliExpress support team to report the issue concerning the order. With so many products to ship, many problems can occur. Aliexpress will not give a refund and I refuse to trade with them until this is sorted. Here comes the fight between Morality and Legal Aspects First of all, Legally.. Claiming an item hasn't been received when it has Claiming an item differs significantly from its description in its product listing when the item’s condition is consistent with its listing Opening a case when you have already received a refund from the seller or reimbursement from your payment provider You can ask for a refund by clicking on the dispute button next to your order, but I have to warn you that as of 2021 post-pandemic Aliexpress is not a good site to shop on because they no longer protect customers. do i need to send the money back to him ? but after 10 days i received the item what should i do ? If item has not arrived, and tracking shows this, Aliexpress will usually decide in your favor, but will give buyer … Elaborate the reason why you are filing a dispute. If an item is not delivered after the end of the delivery period mentioned, i.e. A further item is still in transit. Or contact seller, or open dispute. I ordered 4 items from Eidelweiss store on Aliexpress 1 arrived 3 did not . Provide as many proofs of … Yesterday my tracking info updated to "delivery failed". I equally got a mail yesterday from AliExpress that the item had arrived my local post office. Aliexpress clam wrongly that 2 items have been delivered - somebody is telling porkies as I NEVER GOT THEM. Indicate the defects of the goods or the fact that the goods did not arrive. Never got the item I ordered. When you buy an item […], you receive a tracking number, track your goods, and have an option to get a full refund if items arrive damaged, late, or don’t arrive at all.” AliExpress’s parent company, Alibaba Group, also has the security service Alibaba Cloud, which offers high-end AI technology for security identification and risk analysis. I filed the dispute but Aliexpress declined giving me refund using their own tracking result. Hi guys, my order that was "despatched to overseas" on 31st of Dec last year arrived last week. Packages get lost or people receive […] My item arrived after about 6 weeks, I asked for and received a $50 refund as the item also didn't include an Australian power adapter as promised. In the item’s “Refund amount” field indicate the desired amount of refund. It connects sellers and buyers worldwide, offering almost everything you want or need—from toilet brushes to state-of-the-art technology. hi i bought an item and i didn't receive it in the given estimated date, so i asked the seller for a refund, and he sent me full refund. A Guiding Light to AliExpress Refund Policy AliExpress is a China-based online store and a part of the huge Alibaba Group. I had the same sort of thing happening to me bought something ,didn't receive it on the expected date, filed a claim, got refunded, two weeks after my refund the item arrived, refunded the seller but for some reason the seller did not take the money and was is still in my paypal account a week or so after, If a delivery does not arrive within the time limit, you can ask seller to extend buyer protection, if you think it will still arrive. It cannot be more than the item’s price with shipping costs. When you make a purchase, a promise is made to deliver the product in well and as scheduled and you paid for it.
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