I cannot for the life of me figure out how to reset the adapter. The 3x press of the reset button worked! The two lights in the remote try to connect, blink a bit and then stop. I downloaded and attempted to update the firmware however, since the update tool cannot detect the PA, I cannot update the firmware. The iPhone/ iPad/ iPod touch Mobile Digital Device/ Android Digital Device/ PC and Mac Interface kit. Many thanks for your time and any help you can offer. I am waiting for a new protocol adaptor to arrive. Screenlogic Wireless Connection Bundle Kit, 522104. ScreenLogic User Interfaces – Enables IntelliTouch users to control their pool and spa features using wireless color touch screen devices including PDA and Tablets. Archived. Remote connection authorized. Its a good thing were a mixed family of smart devices...LOL. A wire is running from the adapter to the wireless link. Could it be the 4 wire connector or plug that goes from the adapter to the wireless box? Based on the description of the failure on this post, it seems very similar to mine. I called tech support and they had me press and release the reset button 3 times, this resets the adapter and forces the adapter to request a new IP address. I cannot connect through the relay server either. What was the resolution to this problem. IntelliTouch Interface ScreenLogic Kits. But it won't connect. This is "Screenlogic Connect Complete config and operation - Underwood" by Nespa Tiled Spas on Vimeo, the home for high quality videos and the people who… • To connect to your Range Extender wireless network: Select the network called PENTAIR EXTENDER. My question is: surely there is a document somewhere which takes someone through a list of simple questions to eliminate common causes. When I try to connect, I get the following dialogue: Discovery Service: 166.78.45.67:500 Forcing it to get another IP address works! FYI right now with it working, I have two lights on, and they appear to be green, but my eyes are so bad and the lights so small, they could be any bright colour! Its every year this system doesn't connect and there should be a easier fix then spending hours on the phone. I have gone as far as removing the cover and battery inside to let it sit. Please don't tell me to call your troubleshooting number for I have been trying to do just that for the past couple of days and never managed to talk to anybody, I've been put on hold for up to one hour before I lose patience and hang up. Thanks man! Nothing shows under local systems on the Windows "Screenlogic connect" program, and I don't see anything even vaguely like Pentair when I look at the network through my router admin program. Posted by 1 year ago. Bill Nass - It took me a while to work out how to add a topic, too. What’s needed to get power to the adapter? How do I get a replacement adapter if needed? v ScreenLogic2 Interface User’s Guide IMPORTANT WARNING AND SAFETY INSTRUCTIONS Important Notice: Attention Installer: This manual contains important information about the installation, operation and safe use of this product. Thank you to everyone for your patience while our team worked on a fix. Can someone please assist. Awesome! A member of our Tech Team will be happy to contact you to help. Can we get it? Pentair ScreenLogic2™ Interface for IntelliTouch® and EasyTouch® Automation Systems | 520500 $ 432.56 QUANTITY . My system is less than a year old. How Do I Reconnect To connect to your ScreenLogic wireless router: Select the network named PENTAIRx (where x=1 through 9). Would you like someone to contact you to help? I just fired up the system and cannot connect to screen logic. My Pentair Mobiletouch 2 remote is not communicating with the main control unit anymore. It now works remotely too!!! I have tried this with two laptops, one android phone, and two separate routers, so I don't think it is a problem with the network. Thank you Richard for troubleshooting. Pentair ScreenLogic Interface and Wireless Connection Kit EC-522104The ScreenLogic Interface Wireless Bundle combines the protocol adapter and Wireless Link into one convenient package. that would be the second time it's impossible to communicate with the protocol adapter. Its connected to the internet but its not communicating with app or site. This is on a PC browser, may be different on a phone! I noticed a reset button on the side of the PA though I didn't see any documentation as to what to do with this (e.g. If there is anything we may do to help you after your new adapter arrives, please let us know. Like many of you, our Screenlogic would not connect and just quick working. Connected. ScreenLogic systems now have advanced features such as remote monitoring and control … It worked for me also: 3X press reset the IP. After some evaluation with its interface I conclude it can be replaced by a Pentair EachTouch system. When I restored power, our Apple devices began working again. The indoor and outdoor transceivers provide a wireless connection between the ScreenLogic Interface Protocol adapter and the IntelliTouch® or EasyTouch® Control System Load Center located at the equipment pad. My local pool provider has only one person who knows the Easytouch panel, and he has no idea about setting up the screenlogic program. † Using your ScreenLogic2 Interface (page 47): Description of ScreenLogic2 user screens. If any item is missing or damaged, contact your authorized dealer, or contact Technical Support (see page viii). I also could not see it asking for an IP address from my new router. Connected. Remote connection authorized. I got a new screenlogic2 and can’t get the protocol adapter to power on. For an overview of all the available ScreenLogic interfaces, see page 6. Please Note:The Wireless Connection Kit requires the ScreenLogic Interface Kit and Protocol Adapter.You can purchase this separately and is part #520500. My adapter just stopped working and I can't access my system from PC or Mobile phone or iPad tablet!!! My screenlogic connection was working last year and is not when I opened the pool. This sounds a lot like everyone else's problem with the Pentair Adapter. Remote Access: ScreenLogic now WARRANTY. Please Sign In … If you need technical assistance, please send your contact information to me via private message on Poolfyi or email (Beth.Morrill@Pentair.com). Lots of people seem to be having similar problems. Haven't changed anything on my network. I tried Jan's approach and unplugged the power cord for a couple of minutes. Thank you. How do I narrow this down? These two devices should be located near one another. Happy Fourth brother! Pentair 522104 Screenlogic2 Interface & Wireless Connection Kit Pentair 520244 Single and Double Transceiver Enclosure with Mounting Hardware Replacement Pool/Spa Control Systems Pentair 520341 Transceiver Circuit Board with Attached Antenna Replacement Pool and Spa Automatic Control Systems Each screen description is followed by more detailed information about how to use ScreenLogic features. Connecting to Discovery Service… This wireless connection eliminates the existing hard wire connection from inside your home to the equipment pad. the first time we had to change the box and it worked fine until we re-opened the pool 2 weeks ago and we've been unable to make this work again. Now I get an error message. . I have also noticed that if I connect on my phone, and don't close the app, then it doesn't work after the phone "sleeps". In order to troubleshoot this issue, please contact us at 1-800-831-7133 when you are at your computer on a local connection to determine what can be preventing from connecting. As I suspected, I needed a new Interface adapter. Troubleshooting checklist for screenlogic connection. The power button never comes on. same thing for me, try to update protocol adaptor then cannot see system anymore. Free Shipping. I realized it was because I changed routers in my house over the winter and the IP structure in the house USED to be 192.168.55.XXX and now it is 192.168.1.XXX. This will resolve most problems with ScreenLogic. If it does, it adds weight to the "not getting beyond the router" theory, and I'd look at the router if you know your way around it. Hi Beth, et al. Update: recycled power on devices and it's now working fine and I can connect. - I was researching the problem I am facing with my ScreenLogic2 and came across this post. My intelliflo shows up on my screen logic on my pc but will not show up on my droid phone app as an option. Thanks for posting the solution. All devices can be mixed and matched. Verify the wireless router Power LEDin on. The steps to reboot the adapter are outlined below. The user interface on my wife's iPhone and iPad have a clean appearance and seem to be much more reliable. Is there an easy way to determine if the PA has failed and needs to be replaced? Bottom line: I need to reset the adapter so it will get an IP assigned to it in form 192.168.1.XXX. Does anyone have any suggestions? Address invalid. Close. Sending GATEWAY remote connection request… I just come back from three days away and find that I can no longer connect to my controller via screen logic. Connecting to System at :65535 We just released the new version of ScreenLogic, which is compatible with El Capitan. Direct connection failed. ERROR: Cannot connect. Hi, I've been getting the same problem as mr. Ralph Caruso . Shows connecting to Discovery service and Gateway and found the system. It is under warranty and the Pentair tech seems to think that it is the adaptor. I explain how you can easily use a wifi/wireless network adapter to provide a wireless link. The wireless ScreenLogic interface allows us to control and monitor it anywhere online. ScreenLogic2 ® Interface User’s Guide vi About this User’s Guide This manual describes the how to set up and use the ScreenLogic2 ® Control System, including how to configure your IntelliTouch ® Control System using the Configurator utility, and how to use the ScreenLogic system program to control basic everyday pool and spa operations to advanced setup functions that only need to be With a protocol adapter and ScreenLogic2 Interface … Find helpful customer reviews and review ratings for Pentair 522104 Screenlogic2 Interface & Wireless Connection Kit at Amazon.com. You’ll get answers from Pentair Customer Service, pool professionals and pool owners who can help with troubleshooting and recommendations. Page 96: My Tablet And/Or Pda Lost The Wireless Connection To The Screenlogic Wireless Router Or Range Extender. 2. hello richard, The new software is available free. The ScreenLogic Bundle consists of: 1. Thanks for reaching out to us on Poolfyi! I have the same problem. PURCHASE OPTIONS: OVERVIEW. Post it in our Discussion Forum. I can no longer communicate from the PC or Mobile devices. Its simply not connecting. The new version is on our ScreenLogic downloads page: http://www.pentairpool.com/support/screenlogic2-update.html. I don't think the manual mentions them. Screenlogic/Screenlogic2 overview and $20 wireless fix! And of course our pool vendor telle us that this is not normal but isn't doing anything to help, it's as if they don't know how to make this work at all. ScreenLogic2® Interface User’s Guide vi About this User’s Guide This manual describes the how to set up and use the ScreenLogic2 ® Control System, including how to configure your IntelliTouch ® Control System using the Configurator utility, and how to use the ScreenLogic system program to control basic everyday pool and spa operations to advanced setup functions that only need to be Im in the same boat with most of you. I have held a pin in the little hole to no effect. Please advise. Sean—Have you made contact with our tech team regarding your adapter question? I have confirmed that the PA is connected into an Ethernet Switchport that is on the same local subnet as the PC I am using to attempt to connect to the PA. † FAQs and Troubleshooting (page 74): Frequently asked questions about using your Tablet, and ScreenLogic2 interface. I can see that there is data going to and from the Wireless link, but nothing seems to be coming out of the Protocol adaptor. . We get the invalid adress error message wether we try to open screen logic or make an update. Photo shows range of control devices available to interface with IntelliTouch systems— wired, wireless, push-button or touch screen—all are extremely easy to use. Not sure what happened but it looks like it happened to a few people around same time. Have a question? Local (I assume) would be wi-fi to the same router, and I'd guess would work. This system was at the house when we bought it, so I know little about it. It now works great. My email address is Beth.Morrill@Pentair.com. When I attempt to connect to the remote system using ScreenLogic Connect, I enter in the System Name manually (since it does not appear in the Local Systems box) ensuring that I type out the System Name with the correct case, punctuation and special characters and attempt to connect to the system. Many times the issues you are experiencing can be resolved with a simple reboot of the ScreenLogic interface adapter. I have the same issue. Would love some help. In order to troubleshoot this issue, please contact us at 1-800-831-7133 when you are at your computer on a local connection to determine what can be preventing from connecting. When I've attempted to run the app on our home PC or on my Android base smart phone, the program works about 50% of the time and the user interface is very rudimentary. Using the paperclip reset or unplugging the green connector does nothing I phoned Pentair and was on hold for 63 minutes, and then lost the phone connection while I was peering at lights on the protocol adapter. Pentair documentation seems to be quite complete, but I don't quite understand the jargon yet. I also used a packet sniffer to confirm that packets were being sent to the PA but nothing is coming from it into the switchport. A member of the Tech Team would be happy to walk you through the set-up. That 3x reset worked like a charm. This is the second set of transmitters that I have had - the first one developed a problem in the transmitter board outside the house, but now it looks like it might be the Interface protocol adaptor. I don't have data on my phone, so I have no experience with using it on remote. This happened A week ago to me and it was working for last 2 years and for last 2 months up until recently. I had an issue with my router and after replacing it everything on my network came back up except the screenlogic controller. Features Include: Use iPad , iPhone , or iPod Touch Mobile Digital Device or Android Device to control pool functions from anywhere. Makes you wonder why this is not in their troubleshooting section of their manual? We got it installed last week and it worked like a charm. My adapter stopped working. I still don't know what the two lights mean - something to do with the ethernet connection, I presume. There seems to be activity going thru the router, and the router seems to be talking to "something", but other network devices do not seem to be able to see it on the network. My screenlogic connection was working last year and is not when I opened the pool. if you have the solution please reply, http://www.pentairpool.com/support/screenlogic2-update.html. It seems that the heater/spa control settings were messed up when the Interface Wireless Link was replaced, and the new protocol adaptor seems to think that I have an intellichem controller, when I have only an Intellichlor chlorine generator. I can’t think of anything else that would cause the adapter to not even power on. Ralph, Just looked again and it took a few tries to work it out again: "FORUM" from the top menu. The ScreenLogic Bundle (522104) conveniently includes the iPhone/ iPad/ iPod touch Mobile Digital Device/ Android Digital Device/ PC and Mac Interface kit (520500) and the ScreenLogic Interface Wireless Connection Kit (521964). ! Cycle the power to both of these devices. Description: Pentair's ScreenLogic Wireless Connection Kit, added with the ScreenLogic Wireless Interface (520500), will create an Automatic Control System that can be used to control pool functions using your Apple iPad, iPhone, iPod Touch, Apple Watch, Android Device and PC or Mac computers, Amazon Echo, Amazon Fire TV, Amazon Echo Dot and Amazon Tap. RESOURCES. ERROR: Cannot connect. Im currently on hold 55 minutes and this sucks. I received the replacement protocol adaptor yesterday and installed it, and it works fine. When you use the app on your phone, are you choosing local or remote? Just browse the Apple App Store in iTunes and type in the search term “ScreenLogic” to quickly find. IntelliTouch ScreenLogic User’s Guide vi IMPORTANT SAFETY PRECAUTIONS (CONTINUED) FCC Regulatory Safety Notice - The wireless products devices have been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. I think the unit is still in warranty - since December 2014. What can I try short of another marathon hold session? I had no idea there *were* lights at the CAT5 cable end of the adapter. Force the app to close, re-open, and it works - for me! Incidentally, there are two lights and they seem to my old eyes to be green. Pocket PC, or Standard PC interface. If not, please private message or email your telephone number and email address to me. hold the button down for 15 seconds to factory reset the adapter, etc...) if anything can be done here. It may be that the router is preventing connection to the internet (security rules, whatever.) The ScreenLogic Interface Wireless Connection Kit. This is the first time I've had this problem so I'm looking for help. On a side note, I have noticed that Screenlogic program and mobile apps seem to be more compatible with Apple products. Then "ASK A PRO" from the left sidebar., and "New topic" near the top. Read honest ... Pentair 522104 Screenlogic2 Interface & Wireless Connection Kit ... Set up time: 20 minutes. For new IntelliTouch purchasers, the easiest and most cost-effective way to add control access via iPhone and iPod touch is to purchase a ScreenLogic PC interface kit (Part # 520500). Update - I'm back up and running. Critical fix for Pool/Spa page circuit selection and Heat bar buttons Pentair screenlogic2 HELP. You are a lifesaver for posting this! Thanks very much for your patience! PURCHASE OPTIONS . My protocol adapter is to my ethernet network. Direct connection failed. Arghh! Now I just have to figure out how to use it to re-configure my system. Nothing shows under local systems on the Windows "Screenlogic connect" program, and I don't see anything even vaguely like Pentair when I … Click to see full answer. You can use a paper clip to reset the Protocol Adapter by pressing the recessed reset button. The user interface and features remain the same as the previous version. My protocol adapter is to my ethernet network. Says the address is invalid. The following items are included in your IntelliTouch Interface ScreenLogic Kit.As you unpack your IntelliTouch ScreenLogic Kit, please check to make sure that you received the items listed below. I have a Screenlogic interface that worked until about 3 weeks ago. I know this is old but wanted to update everyone on what I found. I know I have an active wireless port that I’m plugged into. We are sorry for the inconvenience you experienced. Address invalid. Ralph—Thanks for following up. Regarding your problem, a couple of suggestions: Assuming your PC is on the same network as the interface adapter, the connection is being made locally, so the traffic doesn't need to go beyond the router. I have the exact same problem. For all I know, the guys who closed my pool removed a fuse as part of their procedure and never told me (unlikely, I know, but the point is, the thing is a black hole with no light shining therein.). Thanks for letting me know that you received the replacement. Pentair screenlogic2 HELP. I will post info about it when it arrives. Found system at :65535. Unfortunately what maybe going on with your adapter is not published in our manual, we will need to go through a troubleshooting process with a computer remote session, if you have not spoke to anyone else beyond this point, I will private message you with an email address and leave a contact number to contact you. If the Pentair tech (Tony) was asking me if they were green, then presumably this is important. Screenlogic Interface Wireless Connection Kit user guide: English: 739.35KB: Screenlogic II Interface user's guide: English: 6.54MB: Troubleshooting & FAQs. To control what we currently have, I figure a PSL4 is sufficient so I bought a PN 522355. The ScreenLogic 2 User Interface enables users to control their pool and spa features using wireless devices including Android, Apple Control From Across the Deck or Around the Globe The ScreenLogic2 Interface allows you to control the key functions of a pool or spa using the IntelliTouch ® and EasyTouch ® control systems, through controllers such as an iPad ®, iPhone ®, iPod touch ® mobile digital device, Android® device and PC or Mac ® computers. Un-plug the green “Screw Terminal Connector” for 10 seconds then plug it back in; wait one minute before trying to connect. There is a solid red light on the adapter and there are green lights flashing on the wireless module. Enables a wireless connection from your control system's power center into your home where the Screen Logic Protocol Adapter and wireless router are located (Not Included). New to the forums and can't figure out how to start a topic, but this is close to my issue. There is a hard wire running to the adapter. 2. My adaptor was working fine up until yesterday.
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